Refund Policy

Last Updated: December 10, 2024

Our Policy is Simple

QuiltPlannerPro (operated by T Top Quilts LLC) does not offer refunds on subscription fees.

Due to the digital nature of our Service, you receive immediate access to AI-powered pattern generation features upon payment. All subscription fees are non-refundable.

You Have Full Control

While we don't offer refunds, you have complete flexibility to manage your subscription:

Change Your Subscription Anytime

You may cancel, downgrade, or upgrade your subscription at any time.

All changes take effect at your next billing cycle:

You keep your current subscription tier and features until the end of your current billing period
Changes apply starting on your next billing date
You're charged the new rate (or nothing, if cancelled) on your next billing date

This means:

Cancel: No charge next month, account becomes Free tier
Downgrade: New lower price next month, lower tier features next month
Upgrade: New higher price next month, higher tier features next month

Example Scenarios

Scenario 1: Cancellation

You subscribe to Pro on January 1st ($19.99/month)
You cancel on January 15th
You keep Pro access through January 31st
You're not charged on February 1st
Your account becomes Free tier on February 1st

Scenario 2: Downgrade

You have Pro subscription ($19.99/month)
You downgrade to Hobbyist on January 15th
You keep Pro features through January 31st
On February 1st, you're charged $5.99 (Hobbyist rate)
Your account switches to Hobbyist tier on February 1st

Scenario 3: Upgrade

You have Hobbyist subscription ($5.99/month)
You upgrade to Pro on January 15th
You keep Hobbyist features through January 31st
On February 1st, you're charged $19.99 (Pro rate)
Your account switches to Pro tier on February 1st

Two Exceptions Only

We will provide refunds in these situations:

1. Billing Errors

If you are charged incorrectly due to a system error:

Examples: Double-charged, wrong amount, charged after cancellation
Contact us immediately at support@quiltplannerpro.com
We'll investigate and refund incorrect charges

2. Unauthorized Charges

If someone made unauthorized charges on your account:

Contact us immediately at support@quiltplannerpro.com
We'll investigate and work with you to resolve the issue
May result in a refund after verification

How to Manage Your Subscription

Cancel, downgrade, or upgrade:

Log into your QuiltPlannerPro account
Go to Account Settings → Subscription
Choose your action (Cancel, Downgrade, Upgrade)
Changes take effect at your next billing cycle

Or contact us:

Email: support@quiltplannerpro.com
We can help you make changes

How to Request a Refund (Billing Errors Only)

If you were charged incorrectly:

Email us: support@quiltplannerpro.com
Subject line: "Billing Error - Refund Request"
Include:
- Your account email address
- Date of charge
- Description of the error

Response Time: 2-3 business days
Processing Time: Approved refunds take 7-10 business days

Important: Contact Us Before Chargebacks

If you have an issue with a charge, please contact us first before disputing with your bank.

Why?

Most billing issues can be resolved quickly
Chargebacks can result in account suspension
We want to help resolve any problems

If you initiate a chargeback without contacting us:

Your account will be suspended immediately
Access to the Service will be revoked

Questions?

Contact Us:
T Top Quilts LLC
Email: support@quiltplannerpro.com
Website: www.quiltplannerpro.com

We respond within 1-2 business days.

Summary

✅ No refunds - All subscription fees are non-refundable
✅ Cancel anytime - Keep access until current period ends
✅ Downgrade anytime - Takes effect next billing cycle
✅ Upgrade anytime - Takes effect next billing cycle
✅ Billing errors - We'll fix and refund if our mistake
✅ Full control - Manage your subscription easily