Privacy Policy

Last Updated: December 10, 2024

Introduction

T Top Quilts LLC ("we," "our," or "us") operates QuiltPlannerPro (www.quiltplannerpro.com), an AI-powered quilt pattern generation service (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

Your privacy matters to us. We are committed to transparency about our data practices and protecting your information.

By using QuiltPlannerPro, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

Email address (required for account creation)
Password (encrypted and stored securely)
Subscription tier selection
Billing information (processed by Stripe, not stored on our servers)

Uploaded Content:

Fabric images you upload to generate patterns
Pattern preferences and settings
Skill level and quilting preferences

Communications:

Messages you send us via contact forms or email
Feedback and support requests
Survey responses (if you choose to participate)

1.2 Automatically Collected Information

Usage Data:

Pages visited within the Service
Features used and patterns generated
Time spent on the Service
Referral sources

Device Information:

Browser type and version
Operating system
Device type (mobile, tablet, desktop)
Screen resolution

Technical Data:

Session identifiers
Authentication tokens
Error logs and debugging information

1.3 Information We Do NOT Collect

We do not currently collect:

IP addresses for tracking purposes
Precise geolocation data
Social media profile information
Browsing history outside our Service
Cookies for advertising purposes

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

Create and manage your account
Process your subscription payments
Generate AI-powered quilt patterns from your fabric images
Track usage limits for your subscription tier
Provide customer support and respond to inquiries

2.2 Service Improvement

Improve pattern generation algorithms
Enhance user experience and interface design
Fix bugs and technical issues
Develop new features based on usage patterns

2.3 Communication

Send transactional emails (welcome, password reset, receipts)
Notify you of usage limits or subscription status
Inform you of important Service updates or changes
Respond to your questions and support requests

2.4 Legal and Security

Enforce our Terms of Service
Prevent fraud and abuse
Comply with legal obligations
Protect the rights and safety of our users

2.5 What We DON'T Do

We do not:

Sell your personal information to third parties
Use your data for targeted advertising
Share your fabric images with anyone
Send promotional marketing emails without consent
Track you across other websites

3. Fabric Images and Pattern Storage

3.1 Fabric Image Handling

Important: Your fabric images are treated as temporary, session-based data.

Upload: When you upload fabric images, they are transmitted securely to our servers
Processing: Images are immediately sent to our AI service (Anthropic Claude) for pattern generation
Storage Duration: Images are stored only for the duration of your active session
Deletion: Images are automatically deleted when:
- Your session ends
- You log out
- Pattern generation is complete
- The session expires (typically within 24 hours)
No Long-Term Storage: We do not permanently store your fabric images on our servers

3.2 Generated Patterns

Current: Patterns are generated and provided to you for immediate download
Future Feature: We may add optional pattern history storage, allowing you to access previously generated patterns
If Added: You will be able to view, download, and delete stored patterns from your account
Default: Pattern storage will be opt-in; we will not store patterns unless you enable this feature

3.3 Your Rights Regarding Images

You retain all rights to your fabric images and can:

Delete uploaded images at any time during your session
Request immediate deletion of any stored data
Export all your data (if we add pattern storage)

4. How We Share Your Information

We do not sell your personal information. We share information only in the following limited circumstances:

4.1 Service Providers

We use trusted third-party services to operate QuiltPlannerPro:

Stripe (Payment Processing):

Processes subscription payments securely
Stores billing information (we do not see full credit card numbers)
Subject to Stripe's privacy policy

Anthropic Claude (AI Pattern Generation):

Receives fabric images and pattern generation requests
Processes images to create patterns
Subject to Anthropic's privacy policy
Images are not retained by Anthropic after processing

Railway (Hosting Infrastructure):

Hosts our application and database
Provides secure server infrastructure
Subject to Railway's privacy policy

Email Service Provider (Transactional Emails):

Sends account-related emails (welcome, password reset, receipts)
Has access to your email address and name
Does not use your information for marketing

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

Valid legal processes (subpoenas, court orders)
Government or regulatory requests
Protection of our rights or safety of others
Investigation of potential fraud or violations

4.3 Business Transfers

If T Top Quilts LLC is acquired, merged, or undergoes reorganization, your information may be transferred to the successor entity. We will notify you before this happens.

4.4 With Your Consent

We may share information with third parties when you explicitly consent, such as:

Participating in user testimonials (with your permission)
Sharing success stories or example patterns (anonymized)
Connecting with quilting communities or partners

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your information:

Technical Safeguards:

Encryption of data in transit (HTTPS/TLS)
Encrypted password storage (hashing with bcrypt)
Secure authentication using JWT tokens
Regular security updates and patches
Isolated database access with strict permissions

Operational Safeguards:

Limited employee access to personal data
Regular security audits and monitoring
Incident response procedures
Secure third-party service providers

5.2 Your Responsibility

You are responsible for:

Keeping your password secure
Not sharing your account credentials
Using a strong, unique password
Logging out on shared devices

5.3 No Absolute Security

While we take security seriously, no internet transmission is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

6. Data Retention

6.1 Active Accounts

We retain your information as long as your account is active or as needed to provide the Service.

6.2 Inactive Accounts

If your account is inactive for an extended period (typically 2+ years), we may:

Send a reminder email before deletion
Delete your account and associated data
Retain only what's required for legal/financial purposes

6.3 After Account Deletion

When you delete your account:

Personal information is deleted within 30 days
Fabric images are immediately deleted (already session-based)
Financial records are retained as required by tax law (7 years)
Aggregated, anonymized data may be retained for analytics

6.4 Backup Systems

Deleted data may persist in backup systems for up to 90 days before complete removal.

7. Your Privacy Rights

7.1 Rights Under GDPR (European Users)

If you are in the European Union, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Portability: Receive your data in a machine-readable format
Objection: Object to certain types of processing
Withdraw Consent: Revoke consent for data processing

Legal Basis for Processing:

Contract performance (to provide the Service)
Legitimate interests (to improve and secure the Service)
Legal obligations (to comply with laws)
Consent (for optional features or communications)

7.2 Rights Under CCPA (California Users)

If you are a California resident, you have the right to:

Know what personal information we collect and how it's used
Request deletion of your personal information
Opt-out of the "sale" of personal information (we don't sell data)
Non-discrimination for exercising your rights

7.3 All Users

Regardless of location, you can:

Access your account information at any time
Update or correct your information
Delete your account
Export your data
Opt-out of marketing communications (if we add them)

7.4 How to Exercise Your Rights

To exercise any privacy rights:

Email us: support@quiltplannerpro.com
Subject line: "Privacy Rights Request"
Include: Your name, email, and specific request
Response time: We will respond within 30 days

We may verify your identity before processing requests.

8. Children's Privacy

QuiltPlannerPro is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information:

Contact us immediately at support@quiltplannerpro.com
We will delete the information as quickly as possible
We will terminate the account

9. International Data Transfers

9.1 Data Location

Our Service is operated in the United States. If you access the Service from outside the U.S., your information will be transferred to, stored, and processed in the United States.

9.2 EU-U.S. Data Transfers

For European users, we rely on:

Standard Contractual Clauses (SCCs)
Adequacy decisions by the European Commission
Other lawful transfer mechanisms

By using the Service, you consent to the transfer of your information to the United States.

10. Cookies and Tracking Technologies

10.1 Current Use

We currently use minimal cookies:

Essential Cookies (Required):

Authentication tokens (to keep you logged in)
Session management (to maintain your active session)
Security tokens (CSRF protection)

These cookies are necessary for the Service to function and cannot be disabled.

10.2 Future Use

We may add:

Analytics cookies to understand usage patterns (Google Analytics or similar)
Preference cookies to remember your settings

If we add tracking cookies, we will:

Update this Privacy Policy
Provide a cookie consent banner
Allow you to opt-out of non-essential cookies

10.3 Third-Party Cookies

Our third-party services (Stripe, Anthropic) may use their own cookies. Please review their privacy policies for details.

10.4 Do Not Track

We respect Do Not Track (DNT) signals when implemented by browsers. However, since we use minimal tracking, enabling DNT will have limited impact.

11. Email Communications

11.1 Transactional Emails (Cannot Opt-Out)

We send essential emails related to your account:

Welcome email after signup
Email verification
Password reset requests
Subscription confirmations and receipts
Usage limit notifications
Important Service updates

These emails are necessary for the Service and cannot be disabled.

11.2 Marketing Emails (Opt-In Only)

If we add marketing emails in the future:

We will ask for explicit consent
Every email will include an unsubscribe link
You can opt-out at any time
Opting out will not affect transactional emails

11.3 Communication Preferences

You can manage email preferences in your account settings or by contacting us.

12. Third-Party Links

Our Service may contain links to third-party websites or services (e.g., quilting resources, fabric suppliers). We are not responsible for the privacy practices of these external sites.

When you click external links:

You leave our Service
This Privacy Policy no longer applies
Review the third party's privacy policy

We encourage you to be aware when you leave our Service and to read the privacy policies of other websites.

13. Changes to This Privacy Policy

13.1 Updates

We may update this Privacy Policy periodically to reflect:

Changes in our practices
Legal or regulatory requirements
New features or services
User feedback

13.2 Notification

When we make changes:

We update the "Last Updated" date at the top
Material changes will be communicated via email or Service notification
Continued use after changes indicates acceptance

13.3 Review History

Previous versions of this Privacy Policy may be available upon request.

14. Data Protection Officer

For privacy-related questions or concerns, contact:

Privacy Inquiries:
T Top Quilts LLC
Email: support@quiltplannerpro.com
Subject: Privacy Inquiry

We will respond to your inquiry within 30 days.

15. Supervisory Authority

If you are in the European Union and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

16. Questions and Contact

If you have questions about this Privacy Policy or our data practices:

T Top Quilts LLC
Hollywood, MD 20636
Email: support@quiltplannerpro.com
Website: www.quiltplannerpro.com

We're here to help! Privacy questions are taken seriously, and we're committed to protecting your information.

17. Consent and Acceptance

By using QuiltPlannerPro, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.

If you do not agree with this Privacy Policy, please do not use the Service.

Summary for Quick Reference:

✅ We collect: Email, password, uploaded fabric images (temporary), usage data
✅ We don't store: Fabric images long-term, IP addresses for tracking, browsing history
✅ We share with: Stripe (payments), Anthropic (AI), Railway (hosting), email provider
✅ We don't: Sell your data, use it for ads, share images with anyone
✅ Your images: Deleted after your session, never stored permanently
✅ Your rights: Access, correct, delete your data anytime
✅ Contact us: support@quiltplannerpro.com for any privacy questions